Refund Policy

Last Updated: 2026

Introduction

Cardinal Institute of Education Pty Ltd is committed to managing all fees and refunds in a way that is transparent, fair, and consistent. This policy applies to prospective and enrolled students and to the training we deliver. Refund conditions are communicated before enrolment through relevant enrolment documentation, fee information, and the Student Handbook, so students can make an informed decision before committing to training.

Refunds and cancellations are managed in accordance with the applicable terms for the type of training booked, the circumstances of the request, and applicable requirements under the Standards for Registered Training Organisations and Australian Consumer Law.

Protecting Your Fees

Our fee structure is designed to minimise financial risk to students. Fees are collected in accordance with the applicable course and enrolment arrangements. Where applicable, fees are collected progressively in line with the delivery of training and assessment services.

Withdrawing from a Course

If you decide to withdraw from a qualification or other course, you must notify Cardinal Institute of Education in writing as soon as possible. Refund entitlements depend on the type of training, the timing of the withdrawal, and the services already provided.

For courses where the standard withdrawal refund schedule applies, the following terms may apply:

• 10 or more business days before course commencement — 100% refund.
• Less than 10 business days before course commencement — 75% refund.
• After the course has commenced — generally no refund, unless an exception applies under Australian Consumer Law or approved special circumstances exist.

The refund schedule above should be read together with the short-course booking conditions below where the booking relates to a one-day or single-session short course.

Short Course Bookings, Transfers & Cancellations

Cardinal Institute of Education delivers short courses such as HLTAID009 Provide Cardiopulmonary Resuscitation (CPR) and HLTAID011 Provide First Aid as scheduled training sessions. Because these courses are generally delivered as single-session training, specific booking and attendance conditions apply.

• Transfer to another course date — Students who are unable to attend their scheduled short course should contact Cardinal Institute of Education as early as possible to request a transfer to another available course date. Transfers are subject to course availability and any applicable conditions communicated at the time of booking.
• Late cancellation — Cancellations made close to the scheduled training date may be subject to the applicable cancellation and refund conditions communicated at the time of booking. Students should contact us as soon as possible if they need to cancel their booking.
• No-shows — If a student does not attend the scheduled short course and has not contacted Cardinal Institute of Education before the course commences, the booking may be treated as a no-show and may not be eligible for a refund.
• Missed or incomplete training — Where a student attends a short course but does not complete the required training or assessment activities, additional training or assessment may need to be arranged. Additional fees may apply where permitted under the applicable course and enrolment conditions.

Any request to transfer, cancel, or change a short course booking will be considered in accordance with the applicable booking terms, this Refund Policy, the Student Handbook, and any rights available under Australian Consumer Law.

Group and Workplace Bookings

Group and workplace short course bookings may be subject to additional booking conditions because training dates, participant numbers, trainers, venues, and other resources may be arranged specifically for the group.

Organisations making a group booking should contact Cardinal Institute of Education as early as possible if participant numbers change or the booking needs to be transferred or cancelled. Any applicable conditions will be communicated before the booking is confirmed.

Course Cancellation by the Institute

If Cardinal Institute of Education cancels a scheduled course, you will be notified as soon as reasonably practicable. Where the course cannot be rescheduled or another suitable arrangement cannot be agreed, eligible fees paid for the cancelled training will be refunded.

Non-Refundable Items

• Enrolment and administration fees where clearly identified as non-refundable before payment.
• Learning materials that have already been issued and cannot reasonably be returned.
• Training and assessment services that have already been delivered, subject to applicable consumer rights.

Special Circumstances

Refund requests arising from serious illness or injury, hospitalisation, or a family emergency, such as the death or serious illness of an immediate family member, may be considered on a case-by-case basis.

Supporting evidence may be requested where appropriate. Depending on the circumstances, the outcome may include a full refund, partial refund, transfer to another available training date, or another reasonable arrangement. Decisions will be documented and made in accordance with this policy and applicable requirements.

How to Request a Refund

Refund requests should be submitted in writing using the applicable Refund Request Form or by contacting Cardinal Institute of Education. Supporting documentation should be provided where applicable.

Once submitted, the request will be reviewed through the following process:

• Our administration team reviews the request and verifies enrolment and payment records.
• Eligibility is assessed against the applicable refund and booking conditions.
• The appropriate authorised person reviews the request and determines the outcome.
• The student or booking contact is notified of the outcome in writing.

Refund Processing

Approved refunds will be processed within the applicable timeframe communicated by Cardinal Institute of Education and, where practicable, paid to the original payer using the original payment method or another agreed method.

Submitting a refund request does not automatically guarantee approval. Each request is assessed against the applicable booking conditions, supporting information, this policy, and any rights available under Australian Consumer Law.

Your Rights

Nothing in this policy overrides or limits your rights under Australian Consumer Law or other applicable Australian legislation. You also have the right to:

• Raise a complaint about fees, charges, cancellations, or refund decisions.
• Request a review of a refund decision.
• Receive fair and consistent consideration of your request.
• Access applicable external complaint or dispute resolution pathways where available.

Complaints and appeals are managed under the relevant Complaints and Appeals Policy and procedures outlined by Cardinal Institute of Education.

Contact Us

For questions about refunds, short course transfers, cancellations, group bookings, or to request further information about our fees and refund arrangements, please contact us:

Cardinal Institute of Education
Suite 207/30 Campbell St, BLACKTOWN, NSW, 2148
Phone: 02 8530 8337 OR 0494 799 291
Email: info@cardinalinstitute.edu.au